FAQ

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal, Paytm , Mobikwik or Freecharge. If you decide to use either of these two methods, you’ll be taken to selected payment website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete. We use SSL secured Check out so you can make the payment without any worries.

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed. For assistance, please chat with us or email us at support@casaofk.com 

Your payment may have been declined due to any of the following reasons:

Incorrect billing address and phone number:

Make sure that the billing address listed in your account matches that associated with your payment method.

Credit card limit reached:

Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.

Credit / Debit Card Number:

Make sure that the credit card or debit card number is correct and up-to-date.

Credit / Debit Card Expiration date:

Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.

PayPal/ Other wallet account out of funds:

Make sure funds are available in your PayPal account if Paypal is listed as your payment method.

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://casaofk.com/account/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@casaofk.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. you can cancel your order while going in the order panel or  you can contact us straight away after ordering, via support@casaofk.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status. Click here to track your order now. 

We ship to all the regions worldwide. 

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. Click here to track your order now

You can absolutely return or exchange your item to us, within 15 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. 

Click here to file a return or Please contact our customer service team via support@casaofk.com. Providing the return is within the 15-day cancellation period and meets our return criteria, we will issue you with a return note by email. 

We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange Regular Orders within 30 days of delivery for a full refund or exchange. Personalized or other customized product may not be returned for refund or exchange under any circumstances.

We want to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please contact our Customer Care team with:

• The order number
• The faulty item's name and number
• A description of the fault (along with the pictures)

We'll get back to you within 24 hours and once the details have been verified, will send you a replacement item as quickly as we can.

Yes, you can get literally any type of jacket custom made from us. You can share any picture or design for reference and write the description of your jacket in the Custom Order Form.

Please do not hesitate to fill the custom order form, there are no charges for quotation, discussion, or even getting an illustration made for your custom jacket. The only time we would charge you is when you make an actual purchase of your custom order.

Our core proposition is best quality leather that ranges from Lambskin, Sheepskin and Goatskin to Buffalo-hide and Cow-hide. We have the experience of making jackets in over 200 different leather articles differentiated by type, pattern, colors, shades & thickness.

We totally understand your concerns about sizing, design and quality of your custom order. We’ve worked really hard on processes to make sure we make the best possible custom order as per your expectation. We have worked out each of these issues

Sizing

When you place your custom order, our CS agent asks for your body measurement. Please refer to our sizing guide to take your body measurements. When you take your measurements correctly, there are zero chances for sizing error.

Design & Quality

Before dispatching your order, we share pictures of your actual product with you. You can review the design, material and stitching before we dispatch it. So this reason is potentially eliminated.

We are committed to get you your perfect jacket in the first go. We share the actual pictures of your custom order before dispatching it to minimize the return rate. However, if your custom order doesn’t fit you well, we do the first alteration free of cost. Furthermore, customers would have to pay for shipping the jacket back to us.

We strive to minimize fulfilment time for custom orders and usually dispatch within 4-6 weeks. However, due to different nature of all custom orders, we do not have a pre-specified fulfilment date. Customers, while discussing their custom orders can ask for a delivery date from the Customer Support Agent. For orders with deadline, we encourage customers to communicate their desired delivery date to the CS agent before placing the order.